1. Is it safe to order on tiffanyau.com?

Yes, don’t worry about it! It is safe to order on tiffanyau.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).

2. Why are your prices so low but with good quality?

We deal directly through the manufactory worked for Tiffany & Co. They are not covered by Tiffany & Co warranty and not be authorized by Tiffany & Co. That's why we can offer you top quality merchandises at such great discounted prices.

3. What kind of currency do you accept?

We accept US dollars and Canada dollars. If you are ordering from another country, your credit card statement will reflect the converted amount based on your bank's exchange rate on that day.

4. Can I get after-sale service in my local Tiffany &Co. store?

All our items will not be covered by Official Tiffany & Co. store warranty, that's why we can sell at such discounted prices. Instead the service will be provided by us.

5. Does your Tiffany & Co jewelry come with Tiffany & Co Packaging?

All our items would come with original Tiffany & Co gift packs including the blue box, pouch, silver care card and gift bag.

6. How long will it take for my order to be processed and delivered?

Once you have submitted the order, it will normally take 1-2 working days for us to process the order and please allow 5-7 days for delivery via Express Post Mail.

7. How much shipping fee will be charged for each order and how can I track my order?

All our delivery costs C$10.99 ($9.99)for any order. We will provide the online tracking numbers and links for you in 2 days after we dispatch your order.

8. What should I do if the items were damaged upon receipt?

First, please take a photo for the damaged item. Then inform us by sending the photo to service@tiffanyau.com.

9. What should I do if I never received my order?

If you have never received your order in 2 weeks, please contact us or the post office with your tracking number.

10. How can I do if I would like to change my order or add something else to my order?

Please contact us with your request and order number within 24 hours after you submitted your order.

11. How can I make returns or exchanges?

We provide return and exchange service for our valued customers. Please firstly refer to our return and exchange policy.

12. Will the jewelry be cheaper if they are bought in bulk?

Sure, you can have a discount if you do a bulk shopping.

If you have any questions about our site, please feel free to contact us at service@tiffanyau.com